Which platforms do you support?
Klaviyo, Omnisend, Shopify, Braze and Salesforce, plus most CRMs with email automation. On something else? Ask before ordering and we'll confirm.
How do I give you access? Is it safe?
For audits we only need read-only access: a read-only API key or exported reports. For builds, we ask for collaborator access you can remove at any time. Your data is used only for your project, never shared or used for anything else, and deleted on request.
Will you change anything in my account?
Not without your written OK. New and refreshed emails are built as drafts or delivered for you to load, and nothing goes live until you approve it.
How fast is "same business day"?
Order and share access by 12pm ET, Monday to Friday, and your Inbox Check arrives by the end of that business day. Orders after noon arrive by 12pm ET the next business day.
How are reports delivered?
As a branded PDF plus a private web version by email. Questions about your report are answered by email for 7 days.
How many design revisions do I get?
One round of revisions is included in every refresh and new automation. Extra rounds are quoted before we start them.
Are prices different for real estate?
No. Every service is the same price for e-commerce brands and real estate professionals. Only the examples change.
What does Monthly Mail Care include for $125?
Monitoring for up to 6 live automations, a short monthly report, one small optimization a month, and link, deliverability and list-health checks. Campaigns, new automations, redesigns and CRM work are booked separately at menu prices. Cancel any time before your next billing date.
What counts as a flow?
One automation started by one trigger, like a welcome series or abandoned cart. Refresh packages cover up to 3 emails per flow; longer flows are quoted up front.
How do approvals work?
You get one link with the email, subject line, audience and send time. Reply "Approved" or send notes. One round of edits is included, and nothing goes live without your written OK.